Chat - Support Board - OpenAI Chatbot - WP v3.7.9

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09/04/2025 | Support Board | v3.7.9
SecurityFixed one SQL Injection and one Cross Site Scripting vulnerabilites.
SecurityFixed security bug affecting only the WordPress version. The bug was removing Support Board admin or agents privileges of WordPress administrators and assigning them to WordPress users.
BugFixed bug related to sending direct chgat messages to users without a conversation.
BugFixed bug related to adding users as an agent.
BugFixed bug related to articles and categories ID for unicode texts.
BugFixed bug related to articles.
BugFixed various minor bugs.
BugFixed bug related to sending text messages containing rich messages.
BugFixed bug realted to the text message user template.
New featureAdded option to remove agent privilege to update the department of a conversation.
OptimizationEmail piping emails are now correctly grouped by conversation by the email clients.

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01/01/2025 | Support Board | v3.7.7
BugFixed bug related to messages including tables.
BugFixed bug related to message translation text rendering.
BugFixed bug related to Push notifications via Pusher.
BugFixed bug related to languages.
BugFixed bug related to Calendly.
New featureOption to set the chat language. Distruption: you have to update the Settings > Chat > Language option.
New featureOption to route conversations to all agents regardless of their online status.
OptimizationThe rating form now show a feedback message in the chat.

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- New featureOption to import users from a CSV file.
- OptimizationAdded support for CC email addresses for email piping.
- OptimizationNew rating system. Activate it from Settings > Messages > Rating.
- OptimizationAdded HTTP status codes to the WEB API.
- New featureThe bot action 'disable-bot' has been removed. Use the 'human-takeover' action instead.

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BugFixed bug related to phone number selector.
BugFixed bug related to automations of message type while registration is active.
BugFixed bug related to users search in the admin area.
BugFixed bug related to receiving medias from MMS.
BugFixed bug related to the registration form.
BugFixed bug related to card and slider rich messages.
BugFixed various bugs related to article translations.
New featureAdded the following newsletter integrations: SendFox.
New featureAdded new automation conditions. Distruption: you must update your automations.
New featureAdded support for OpenAI function calling in Q&A. Distruption: you must move your functions to the Q&A area.
New featureAdded Filipino language.
InfoThe subscribe message has been removed, use the follow-up message from now on. Distruption: you must update the follow up message if you were using the subscribe one.
InfoThe setting OpenAI > Function calling has been removed.

3.7.4
BugFixed bug related to voice messages.
BugFixed bug related to red counter.
BugFixed bug related to offline message.
BugFixed bug that ws forcing to reloead Support Board to see new messages in the PWA if the phone was inactive.
New featureFilter users by conversation department, tag, and channel.
New featureFilter attachments by type.
New featureOption to disable the articles area.
New featureAdded Traditional Punjabi - Gurmurkhi language.
New featureStarred tag to easely select conversations tagged with it.
OptimizationThe number of selected conversation and user filters now appear on the filter button.
Api - Updated response for the PHP API function 'sb_get_shortcode()'. Now returns an array of shortcodes or an empty array if no shortcodes are found.

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07/06/2024 | Support Board | V 3.7.3
BugFixed bug related to uploading file and attachments.

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06/06/2024 | Support Board | V 3.7.2

• New featureNew articles system.
• New featureIP Banning. Restrict chat access by blocking IPs.
• New featureOption to hide the conversation details panel.
• OptimizationVarious push notifications improvements.
• BugVarious minor bug fixes.
• ApiDepreacted JS API function 'SBPusher.pushNotification()'. Now replaced by 'SBF.serviceWorker.pushNotification()'.
• ApiDepreacted PHP API function 'sb_save_articles()'. Now replaced by 'sb_save_article()'.

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Fixed bug related to Push Notifications by Pusher.

BugFixed bug related to getting correct user language.

BugFixed bug related to deleted converstions when an agent was deleted.

BugFixed bug related to OneSignal Push Notifications.

BugFixed bug related to conversations list order in the admin area.

BugFixed bug related to flash notifications for the chat widget.

BugFixed bug related to sending audio messages to messaging channels.

BugFixed bug related to user email notifications via cron job.

New featureAdded support for MySQL encrypted database connection.

New featureOption to force one conversation per department and one conversation per agent.

New featureOption to disable sending of privacy, subscribe messages on messagin channels.

New featureNew messages counter for admin area.

OptimizationImproved sound notifications. Distruption: some of your existing sound settings will be lost. You have to setup them again.

OptimizationImproved admin area design.

OptimizationImproved queue management.

APINew argument extra_3 for the PHP API function 'sb_new_conversation()'.

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15/03/2024 | Support Board | V 3.7.0
OptimizationImproved admin area design.
OptimizationOption to disable the follow-up message on messaging channels.
OptimizationThe login form is now the default form when registration is enabled.
BugFixed bug minor bugs related to RTL on the admin area.

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