HESK 3 v3.5.3

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Changes in 3.5.3 - 8th March 2025
- fix: improper customer handling when emails are not required
- fix: time worked not updated when submitting notes in a special case
- fix: passing null instead of a string to some functions is depreciated
- updated TinyMCE to 7.7.1 for better mobile performance

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Changes in 3.5.2 - 12th January 2025
- you can now copy the customer email and IP address when viewing details from admin ticket
- when submitting a ticket from admin panel, the category assign settings are now used to select default owner
- added ticket subject tag for use in canned responses
- provide a way for customers to change their preferred default language
- fix: query searches by customer in replies can take a long time
- fix: SQL error when retrieving existing ticket IDs in MySQL strict mode
- fix: the "View all customers (but not manage them)" permission not showing customers
- fix: suppress admin panel submit a ticket PHP notices when Debug mode is activated
- fix: very long email IDs can be truncated when inserted into the database
- fix: allow additional characters in MySQL password
- fix: customer emails sent in default, not selected language
- fix: customer auto-login not working correctly in a specific case
- fix: preserve selected language when closing the email template edit modal
- fix: customer not always logged out automatically after password change

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- fix: cannot delete customers from the database when customer accounts are disabled
- fix: link to the wrong download_attachment.php file in customer emails
- fix: "Submit as" button not working with Ticket Formatting set to Rich Text

Changes:

* fix: tickets raised by email piping don't have a due date
* fix: in canned responses replace URL-encoded special tags
* fix: email utf-8 conversion may cause missing characters
* fix: remove unwanted chars from email-generated ticket subjects
* updated TinyMCE to 5.10.6
* updated PHPMailer to 6.6.5

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Changes:
* added OAuth support for POP3 fetching.
* fix: missing function error when viewing a resolved ticket.
* fix: do not mark an OAuth Provider as verified on errors.
* fix: unassigned email sending not working correctly on multi-language staff.
* fix: detect and ignore non-3.4.x language files.
* updated HTMLPurifier to 4.15.0.

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Changes:

* added OAuth support for email sending and IMAP fetching
* new permission: Can set due date
* updates for PHP 8.2 depreciated functionality
* fix: custom date fields can display the wrong date when editing a ticket
* fix: wrong current month date range in reporting
* fix: sending emails does not work with unauthenticated SMTP
* fix: silent fail if unable to move attachments to the /attachments/temp folder
* fix: in the "Previous tickets" list only show tickets the user has access to
* fix: attachments with no file extension will be renamed to *.unknown-file-type instead of fatal error
* fix: increase some too small display margins
* fix: SMTP error log should not be echoed directly
* fix: email to ticket attachment removal notices not visible

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Changelog:

* added option to not validate SSL certificates for SMTP connections
* fix: minimum requirement set to PHP 5.6 due to Composer compatibility
* fix: SMTP host name stored with ssl:// prefix when SSL encryption is selected
* fix: ticket reminder form not working with Invisible ReCaptcha enabled
* fix: wrong %%MESSAGE%% value in HTML emails when re-sending email notification for replies

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Changelog:

* [CLOUD ONLY] Satisfaction module: send a third party survey after resolving tickets
* Ocean Blue is now the default Hesk style. For other styles, visit Hesk Styles
* dropped support for PHP 5.3 and 5.4, Hesk now requires PHP 5.5+
* categories can auto-assign tickets to specific users
* categories can have a default due date set
* added support for multi-factor authentication
* improved display options for date and time
* improved attachments process (async upload, drag and drop, preserve on errors)
* Hesk now uses PHPMailer to construct and send emails
* added support for HTML emails (both HTML and plain text templates are available)
* email fetching shows the reason why an email was ignored if Debug mode is on
* more control over what emails are ignored in the email to ticket functionality
* tracking ID is no longer required in email subject for email to ticket functionality
* if captcha is enabled, it will also show in the "Forgot ticket ID" form
* update "Time worked" when staff submits a note to a ticket
* use the "Show Tickets" form to find tickets by due date
* new staff permission: can view all users, but not manage them
* updates for PHP 8.1 depreciated functionality
* security: improved password storage algorithm and length requirements
* staff can now select ticket status when submitting a ticket in the customer's name
* a new email template is now used when staff submits a ticket in the customer's name
* you can now set the ticket language when editing a ticket in multi-language installations
* when viewing a ticket in the admin panel a list of previous tickets is shown
* changed several Javascript confirm boxes to HTML modals
* when deleting a category, you can now select what category to move the tickets to
* when deleting a user, only open tickets will be set to unassigned
* fix: no need to regenerate session ID on every page load
* fix: changing language when viewing a ticket shows the "View ticket" form
* fix: non-YMD date format caused an error when sending overdue notifications
* fix: custom date fields could display wrong date on the edit ticket page
* fix: custom field name hidden when editing it, if it was created in a deleted language
* fix: wrong default submit action in staff New ticket page
* fix: unable to set negative relative dates in custom fields
* updated TinyMCE to 5.10.5

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Changelog:

* updates for PHP 8.1 depreciated functionality
* fix: long URL addresses stretch the ticket window
* fix: status selection in ticket export form not working under certain conditions
* fix: missing array key 'time_worked' in email to ticket function reply notification
* fix: user setting for overdue ticket notifications not always respected
* fix: using "Submit as Resolved" doesn't update "closed at" date
* fix: forgot ticket ID modal close button not working on small screens
* updated HTMLPurifier to 4.14.0
* updated TinyMCE to 5.10.2

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Changelog:

* Added "Due date" tag for canned responses.
* Security: error message not appropriately sanitized.
* Fix: insert canned responses tags at pointer focus.
* Fix: inconsistent storage of plain text message version in RTF mode.
* Fix: due date not formatted for staff with view-only access.
* Fix: avatar uppercase letter shows ? in multi-byte names.
* Fix: cannot uncheck "Assigned to others" on ticket export page.
* Updated TinyMCE to 5.9.2.

* Minor styling and usability changes.

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