Download free WhatsDesk Pro - AI-Powered Multilingual Support CRM BOT
WHATSDESK PRO - CHANGELOG
AI-Powered Multilingual WhatsApp CRM - Version History
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ABOUT WHATSDESK PRO
WhatsDesk Pro is an AI-powered WhatsApp CRM that breaks language barriers in
customer support. It combines intelligent ticket management with real-time
translation in 100+ languages, multi-agent collaboration, and CRM capabilities.
Why I Created This Project:
I'm Mauro Gashfix. I created WhatsDesk Pro because businesses were struggling
with international customer support on WhatsApp. Companies were losing customers
due to language barriers, and existing solutions were either too expensive,
too complicated, or unreliable.
I wanted to build something that actually works, is accessible to small and
medium businesses, and combines all essential features in one system.
I'm offering this project for FREE to the community because I believe great
customer service should be available to everyone, regardless of budget.
What Makes It Unique:
- THE ONLY solution combining tickets + real-time AI translation
- Multi-agent support with intelligent routing
- Business hours automation with ongoing conversation support
- Complete CRM features built specifically for WhatsApp
- Professional-grade system, 100% FREE
Perfect For:
- International support teams
- E-commerce businesses serving global markets
- SaaS companies with worldwide customers
- Agencies managing multiple client accounts
- Small businesses wanting to go global
- Any business needing WhatsApp support in multiple languages
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VERSION 1.0.0 - Initial Release (November 2025)
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CORE FEATURES
Complete Ticket Management System
- Open, assign, and close support tickets
- Priority levels and automatic assignment
- Full ticket history and statistics
- Ticket preview in notifications
- Client self-service ticket closure (/fechar ticket)
- Supports multiple languages (pt, en, es, fr)
- Agents notified when client closes ticket
- Closure reason saved and displayed
Real-Time Conversations
- Live chat between clients and agents
- Agent transfer system with reason tracking
- Automatic notifications and reminders
- Timeout management for inactive tickets
- Skip client feature (/pular, /skip, /saltar)
- Ticket returns to queue with 'waiting' status
- Agent notified if skipped client responds
Multi-Language Support (100+ Languages)
- Automatic language detection by country code
- Real-time translation using Google Cloud Translate
- Clients and agents communicate in their native language
- Configurable team language (DEFAULT_LANGUAGE in .env)
- Bidirectional translation (Client <-> Team)
- Original text always shown for reference
- System messages respect team language setting
Professional Agent Management
- Multiple agent support with individual statistics
- Customizable agent names
- Performance tracking (daily/weekly/monthly)
- Active/inactive status control
- Agent registration system
- Statistics per agent
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