Almighty Support Pro v1.6.0

Transform your support system with Almighty Support, redefining customer assistance for efficiency and satisfaction.

Almighty Support is an innovative customer support tool revolutionising how businesses handle customer service. It stands out with its superior ticket management system, which efficiently organizes and prioritizes support requests, ensuring that each customer receives timely and accurate assistance. The tool leverages advanced...

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Almighty Support 1.3.3​

• Feb 14, 2023
• NEWButton to easily trash a Ticket
• NEWButton to easily empty trash
• NEWCron job to empty trash automatically
• NEWForgot password link on login screen
• IMPROVEMENTBetter handling of trashed Tickets count and trashed tab visibility
• IMPROVEMENTReplace all pop-up alerts with a custom pop-up
• IMPROVEMENTCustom pop-up now has a contrast background
• IMPROVEMENTClicking anywhere outside a custom pop-up is...

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Almighty Support 1.3.4​

• Feb 27, 2023
• IMPROVEMENTPrivate Note: indicate whether content was added without the need to open the Note
• IMPROVEMENTOn Behalf: "create accounts" setting should never be higher than the main roles selector
• IMPROVEMENTWordPress "displayname" handling
• IMPROVEMENTSession timeouts in REST API calls
• IMPROVEMENTGeneral UI/UX & language improvements
• FIXEDD: Client Ticket list not working properly when opening from the EDD...

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Almighty Support 1.3.5​

• Mar 4, 2023
• NEWLogin screen: let admin enable/disable the "continue as guest" flow
• NEWLogin screen: let admin enable/disable the "forgot password" link
• NEWLogin screen: let admin enable/disable the "register" link
• IMPROVEMENTPerformance: database table indexes added to Tickets
• FIXAttachments: some unusual file...

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• NEWPages, Posts and CPT suggestions when creating a Ticket
• IMPROVEMENTUI & UX improvements in single Ticket view
• IMPROVEMENTUI & UX improvements in new Ticket form

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• Slack integration
• NEWAgents can now "save" tickets in their own "vavorites/bookmarked" list
• NEWExperimental multisite compatibility
• IMPROVEMENTUser preferences screen UI & UX
• FIXWooCommerce integration redirect issues
• FIXPrevent browser auto-fill filling irrelevant data to the search field
• FIXPrevent preferences page from flickering in and out of view on initial page load

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No changelogs

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• NewCaptcha on forms
• NewTicket history / Recently viewed – New navigation with ticket tabs
• ImprovementImproved handling of guest tickets
• ImprovementClosing an open ticket tab should redirect to the ticket list
• ImprovementEnhanced ticket status count
• ImprovementRemove “trashed” from the menu after emptying the trash
• ImprovementIf an agent creates a ticket in a department they don’t...

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