[ASK] Elementor problem (server error 403) when trying to save

GuiltyConscience

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• Apr 24, 2020

• #1

Hi everyone,

Im using the theme Veolas to make a conference webpage, since I fucked up their normal website.
BUT, I have a problem actually with Elementor, I cannot save my work. Because every time I tried to save I obtain this error message:


Server error (403 error).

I dont have wordfence or anything more that things included with this theme...so I dunno why I can save.
Its the first time I had to use Elementor too, normally I use WP Backery visual composer...so, I had no idea how to resolve this problem.

If anyone have an idea how to resolve this irritating issue, let me know...

 

B

BNew99

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• Apr 24, 2020

• #2

Cause could also come from http/https confict or memory limits reached.

 

• 

Reactions: tanierlyons

bijay

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• Apr 24, 2020

• #3

Make sure your theme supports elementor else enable safe mode on elementor

 

• 

Reactions: tanierlyons

GuiltyConscience

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• Apr 24, 2020

• #4

bijay said:

Make sure your theme supports elementor else enable safe mode on elementor

Click to expand...

The theme come bundled with Elementor...so I think its not the problem.

 

MrSam_1

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• Apr 24, 2020

• #5

If ModSecurity is enabled on your server it can give this error.

 

GuiltyConscience

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• Apr 24, 2020

• #6

BNew99 said:

Cause could also come from http/https confict or memory limits reached.

Click to expand...

I think im ok on this point.
Website use Https, and memory seem sufficient

 

MrSam_1

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• Apr 24, 2020

• #7

GuiltyConscience said:

The theme come bundled with Elementor...so I think its not the problem.

Click to expand...

As I always say: Google is your best friend

Spoiler

The Publish / Update Button Does Not Work - Docs | Elementor

This error is usually caused by a lack of memory (to be sure, ask your hosting company to send you the PHP error logs of your server). When you experience this

docs.elementor.com

Start with last one if you have wordfence installed then memory limit in wp-config

Code:

define( 'WP_MEMORY_LIMIT', '256M' );

Edit: your memory limit is too high, also max execution time. You don't want to wait 50 minutes for something stuck.

 

GuiltyConscience

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• Apr 24, 2020

• #8

medw1311 said:

If ModSecurity is enabled on your server it can give this error.

Click to expand...

Modsecurity is now disabled, and the problem remain persistant.

 

MrSam_1

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• Apr 24, 2020

• #9

GuiltyConscience said:

Modsecurity is now disabled, and the problem remain persistant.

Click to expand...

Is definitely something security related as the 403 error is Permission Denied.

Definitely no other security plugin installed? It's unlikely but might be worth checking directory permissions.

 

MrSam_1

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• Apr 24, 2020

• #10

Also in your WP Dashboard go to Elementor > System Info and see if there are any errors listed in the Log.

 

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BNew99

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• Apr 24, 2020

• #11

Don't you have multiple instances of the same page open after a crash for instance. So the file is locked.

 

GuiltyConscience

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• Apr 24, 2020

• #12

medw1311 said:

Is definitely something security related as the 403 error is Permission Denied.

Definitely no other security plugin installed? It's unlikely but might be worth checking directory permissions.

Click to expand...

This is what I have as plugins actually

 

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Reactions: Saint Gabriel

GuiltyConscience

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• Apr 24, 2020

• #13

medw1311 said:

Also in your WP Dashboard go to Elementor > System Info and see if there are any errors listed in the Log.

Click to expand...

PHP: showing 1 of 1
PHP: 2020-04-24 04:40:19 [notice X 26][/home/enterprisename/wp.domain.com/wp-content/plugins/elementor/includes/base/controls-stack.php::1447] Trying to access array offset on value of type null [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )]

 

MrSam_1

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• Apr 24, 2020

• #14

GuiltyConscience said:

PHP: showing 1 of 1
PHP: 2020-04-24 04:40:19 [notice X 26][/home/enterprisename/wp.domain.com/wp-content/plugins/elementor/includes/base/controls-stack.php::1447] Trying to access array offset on value of type null [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )]

Click to expand...

Sorry mate, I'm out of ideas on this one.

 

GuiltyConscience

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• Apr 24, 2020

• #15

I will find another theme....it seem this one seem bugged on my side.
Will try with a new one and see if the problem related to Elementor remain.

 

MrSam_1

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• Apr 24, 2020

• #16

Try to use Astra or Hello, but that will require to build the site pages from scratch. But this way you'll see if its elementor related or theme related.

 

Saint Gabriel

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• Apr 24, 2020

• #17

Disable all Elementor Add-ons except Elementor and Elementor Pro and try again.

There's a conflict between those add-ons.

 

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Reactions: ckeeper

GuiltyConscience

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• Apr 24, 2020

• #18

RonanTheAccuser said:

Disable all Elementor Add-ons except Elementor and Elementor Pro and try again.

There's a conflict between those add-ons.

Click to expand...

To be honest....I remove and reinstall wordpress completly. I cant work with this theme.
Bad because it fit well for my need. BUT, it can't work.
All plugins deactivated (except elementor)...and remain a 403 error.
First time I saw that.

 

bijay

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• Apr 24, 2020

• #19

enable Wp debug and check for any file permission error

 

B

BNew99

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• Apr 24, 2020

• #20

GuiltyConscience said:

To be honest....I remove and reinstall wordpress completly. I cant work with this theme.
Bad because it fit well for my need. BUT, it can't work.
All plugins deactivated (except elementor)...and remain a 403 error.
First time I saw that.

Click to expand...

Then try Hello theme and check.