[ASK] WP Problem... (white screen)

GuiltyConscience

GuiltyConscience

Active member
Apr 8, 2020
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somewhere in Canada
Today after updating Bridge theme...I received a beautiful white screen...

A critical error has occurred on your site.
Learn more about debugging WordPress.

But the main problem...is...we dont have access by ftp...so I cant fix the problem.

Do you have any way to do that without ftp access ?
 
Mrsam_1

Mrsam_1

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Trusted Seller
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@GuiltyConscience Add this at the end of your site url:

/wp-login.php?action=entered_recovery_mode

so it should look like

example.com//wp-login.php?action=entered_recovery_mode

it should show you something like this:

2020-04-22 21_26_34-Log In WordPress.png

If this doesn't work then the only solution is trough ftp/sftp
 
GuiltyConscience

GuiltyConscience

Active member
Apr 8, 2020
163
53
28
somewhere in Canada
slvrsteele said:
@GuiltyConscience Add this at the end of your site url:

/wp-login.php?action=entered_recovery_mode

so it should look like

example.com//wp-login.php?action=entered_recovery_mode

it should show you something like this:

2020-04-22 21_26_34-Log In WordPress.png

If this doesn't work then the only solution is trough ftp/sftp
Click to expand...
Unfortunately...

A critical error has occurred on your site. Please check your site’s administration email inbox for more information.

Learn more about debugging WordPress.

So I have finally access to their plesk panel
 
Mrsam_1

Mrsam_1

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GuiltyConscience said:
Unfortunately...

A critical error has occurred on your site. Please check your site’s administration email inbox for more information.

Learn more about debugging WordPress.

So I have finally access to their plesk panel
Click to expand...

I took the link posted from my email after I simulated a critical error in wp. There were no special tokens attached to it.
But if you have cpanel access then it should be an easy job now.
 
Mrsam_1

Mrsam_1

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Did you try to download, edit and upload back?
also do you have a .maintenance ([dot]maintenance) file in httpdocs folder? If yes, just delete it and try to access your site again.

More than sure one of the plugins is conflicting with new theme version. Make a backup first, files & database, then try to delete them separately, one by one, or if you can provide a list of plugins I can eventually point a direction where to look first.
 
GuiltyConscience

GuiltyConscience

Active member
Apr 8, 2020
163
53
28
somewhere in Canada
slvrsteele said:
Did you try to download, edit and upload back?
also do you have a .maintenance ([dot]maintenance) file in httpdocs folder? If yes, just delete it and try to access your site again.

More than sure one of the plugins is conflicting with new theme version. Make a backup first, files & database, then try to delete them separately, one by one, or if you can provide a list of plugins I can eventually point a direction where to look first.
Click to expand...
Unfortunately, I cant erase, modify or backup a thing....
I/O error and things like that
1587586271936.png
 
Mrsam_1

Mrsam_1

Well-known member
Administrative
Trusted Seller
Dec 1, 2018
24,897
27,868
120
Unless you can modify from panel you're kinda stuck. You need ftp/sftp to make the changes.
 
GuiltyConscience

GuiltyConscience

Active member
Apr 8, 2020
163
53
28
somewhere in Canada
slvrsteele said:
Unless you can modify from panel you're kinda stuck. You need ftp/sftp to make the changes.
Click to expand...
Yup exactly! And before doing nothing, I maked a backup with All-in-One wp, but unfortunately, the backup cannot work on my side (I suppose it because plesk...or I dunno). So...their Bridge theme was version 6.1, with wp backery visual composer, and now the theme come with elementor...So, I will host their websites on my side and remake their websites from a scratch. It was only a small page for their events (5 websites for 5 differentes regions).
So I will make 1 website as a template for them, and they will just have to change the picture inside and the content to fit their regions. More simple for them to manage than 5 differents website template.
Meeting with them in 1 hour about that.

It's for a non-profit organization ... So I want to give them something good. Here's a look at what one of their sites was:

Cancerto Outaouais

So, if someone have an idea wich theme use to make a similar website (but better, because their actual is really ugly), let me know.
I dont have enough time, because their websites need to be on this monday.
 
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