HELP Please!! Elementor not loading?

CoffeeSamurai · Oct 16, 2020

HI,

Sorry to ask for help, but I am in over my head here.

I cannot add content to my WP site for some reason.
I get this error when trying to open and edit with posts/pages in Elementor:
"update failed. the response is not a valid json response"

I tried to change theme to default 20-20 theme.
Deactivated all plugins except elementor and elementor pro.
Changed browser.
Browser incognito mode.
Purging Cloudflare.
Tried resetting the permalinks.

If any of you have any ideas what the issue can be, please help me, as this is a huge problem for me and I cant seem to fix it on my own

Thank you

prasad0889 · Oct 16, 2020

Hey @CoffeeSamurai,
Try resetting the permalinks once and check!

enricoprattico · Oct 16, 2020

prasad0889 said:
Hey @CoffeeSamurai,
Try resetting the permalinks once and check!

maybe best solution!

CoffeeSamurai · Oct 16, 2020

prasad0889 said:
Hey @CoffeeSamurai,
Try resetting the permalinks once and check!

Tried that, sorry I forgot to add that in the post.
Did not change anything.

prasad0889 · Oct 16, 2020

CoffeeSamurai said:
Tried that, sorry I forgot to add that in the post.
Did not change anything.

Hey, Are you seeing this on your local machine (dev site) or on a host?

enricoprattico · Oct 16, 2020

did you check server memory limit?
once it happened to me!

ELLIO7 · Oct 16, 2020

Give me the list of other plugins you are using along with Elementor Pro.

CoffeeSamurai · Oct 16, 2020

enricoprattico said:
did you check server memory limit?
once it happened to me!

Checking.
Thanks for advise.

CoffeeSamurai · Oct 16, 2020

ELLIO7 said:
Give me the list of other plugins you are using along with Elementor Pro.

Amazon Link Engine
Anywhere Elementor
Auto Image Attributes From Filename With Bulk Updater
Classic Editor
Disable Right Click For WP
Fixed TOC
Google Analytics for WordPress by MonsterInsights
HD Quiz
Hide Featured Image
Hide My WP Lite
Imagify
instant.page
Lara's Google Analytics - Pro
PNG to JPG
Rank Math SEO
Site Kit by Google
Ultimate Addons for Elementor
Ultimate Nofollow
WP Rocket
WP Word Count

CoffeeSamurai · Oct 16, 2020

enricoprattico said:
did you check server memory limit?
once it happened to me!

No problem with Memory. Only using 10%. Just checked with Hosting company. All OK from their end.

ELLIO7 · Oct 16, 2020

CoffeeSamurai said:
Amazon Link Engine
Anywhere Elementor
Auto Image Attributes From Filename With Bulk Updater
Classic Editor
Disable Right Click For WP
Fixed TOC
Google Analytics for WordPress by MonsterInsights
HD Quiz
Hide Featured Image
Hide My WP Lite
Imagify
instant.page
Lara's Google Analytics - Pro
PNG to JPG
Rank Math SEO
Site Kit by Google
Ultimate Addons for Elementor
Ultimate Nofollow
WP Rocket
WP Word Count

Ultimate Addons for Elementor
Anywhere Elementor
Disable Right Click For WP

I think these plugins may be holding you back. Try to deactivate them and load Elementor Pro Editor...

prasad0889 · Oct 16, 2020

CoffeeSamurai said:
No problem with Memory. Only using 10%. Just checked with Hosting company. All OK from their end.

Just out of curiosity, can you tell which Elementor and Elementor Pro are you using?

CoffeeSamurai · Oct 16, 2020

prasad0889 said:
Just out of curiosity, can you tell which Elementor and Elementor Pro are you using?

Free elementor and Pro version is Legit version bought here on babiato.

CoffeeSamurai · Oct 16, 2020

ELLIO7 said:
Ultimate Addons for Elementor
Anywhere Elementor
Disable Right Click For WP

I think these plugins may be holding you back. Try to deactivate them and load Elementor Pro Editor...

This issue has only happeded today, and thes plugins have been installed for months.
Also tried to deactivate everything already. Nothing changed.

Will try deactivate only the ones you mention now, and see if something change..

Update.
Did nothing .

prasad0889 · Oct 16, 2020

Can you check the network tab and see which JSON is throwing the error?
Also, try using the default .htaccess and see if it creates a difference!

Code:

# BEGIN WordPress

RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress

AlexRazor · Oct 16, 2020

Elementor Widget Panel Not Loading - Docs | Elementor

If your Elementor Widget Panel does not load and has the continuously spinning “Loading” icon, as shown in the image below, this is generally due to a resource

docs.elementor.com

.

CoffeeSamurai · Oct 16, 2020

prasad0889 said:
Can you check the network tab and see which JSON is throwing the error?
Also, try using the default .htaccess and see if it creates a difference!

Code:

# BEGIN WordPress RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] # END WordPress

So after googling around and find out what the network tab is, and how to use it, I could see that the issue seems to be my free elementor plugin. Not sure why, since its installed through WP and .. Well its free, so automatically being updated and all hould be ok.
I added a screenshot, where its being shown that it has some issue.

videva · Oct 16, 2020

CoffeeSamurai said:
So after googling around and find out what the network tab is, and how to use it, I could see that the issue seems to be my free elementor plugin. Not sure why, since its installed through WP and .. Well its free, so automatically being updated and all hould be ok.
I added a screenshot, where its being shown that it has some issue.

That unexpected token <, is a clue that the response was HTML instead of JSON.
maybe because The URL fetch doesn’t exist and the server returned an 404 page as HTML
- check the requested XHR in console dev and see the headers and the response
- try to clear cache, LiteSpeed and your Cloudflare

MrSam_1 · Oct 16, 2020

CoffeeSamurai said:
Free elementor and Pro version is Legit version bought here on babiato.

Did you buy the legit licence from me? If so PM me the login details and I'll take a look at it for you.

MrNoLimits · Oct 16, 2020

Have you tried upgrading your PHP version? I remember that same thing happened to me once and that fixed it.
Hope it helps!

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