HESK 3 v3.5.3

Changelog:

- updates for PHP 8.1 depreciated functionality
- fix: long URL addresses stretch the ticket window
- fix: status selection in ticket export form not working under certain conditions
- fix: missing array key 'time_worked' in email to ticket function reply notification
- fix: user setting for overdue ticket notifications not always respected
- fix: using "Submit as Resolved" doesn't update "closed at" date
- fix: forgot ticket ID modal close button not working on small screens
-...

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Changelog:

* [CLOUD ONLY] Satisfaction module: send a third party survey after resolving tickets
* Ocean Blue is now the default Hesk style. For other styles, visit Hesk Styles
* dropped support for PHP 5.3 and 5.4, Hesk now requires PHP 5.5+
* categories can auto-assign tickets to specific users
* categories can have a default due date set
* added support for multi-factor authentication
* improved display options for date and time
* improved attachments process (async upload, drag and...

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Changelog:

* added option to not validate SSL certificates for SMTP connections
* fix: minimum requirement set to PHP 5.6 due to Composer compatibility
* fix: SMTP host name stored with ssl:// prefix when SSL encryption is selected
* fix: ticket reminder form not working with Invisible ReCaptcha enabled
* fix: wrong %%MESSAGE%% value in HTML emails when re-sending email notification for replies

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Changes:

* added OAuth support for email sending and IMAP fetching
* new permission: Can set due date
* updates for PHP 8.2 depreciated functionality
* fix: custom date fields can display the wrong date when editing a ticket
* fix: wrong current month date range in reporting
* fix: sending emails does not work with unauthenticated SMTP
* fix: silent fail if unable to move attachments to the /attachments/temp folder
* fix: in the "Previous tickets" list only show tickets the user has access...

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Changes:
* added OAuth support for POP3 fetching.
* fix: missing function error when viewing a resolved ticket.
* fix: do not mark an OAuth Provider as verified on errors.
* fix: unassigned email sending not working correctly on multi-language staff.
* fix: detect and ignore non-3.4.x language files.
* updated HTMLPurifier to 4.15.0.

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WebSpider said:

I'm also having same question in my mind. Bro ( @alghorabaa ), could you explain please. is this SysAid Free or HESK cloud. ater installed it showing free license. Its already free. please clear our doubts bro.​

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whitetigerdk said:

What part of HESK is nulled? How does it differs from the original version that is already free (FOSS)? - Just wondering..

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whitetigerdk said:

Thank you for clearify.. Makes sense

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Changes:

* fix: tickets raised by email piping don't have a due date
* fix: in canned responses replace URL-encoded special tags
* fix: email utf-8 conversion may cause missing characters
* fix: remove unwanted chars from email-generated ticket subjects
* updated TinyMCE to 5.10.6
* updated PHPMailer to 6.6.5

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- fix: cannot delete customers from the database when customer accounts are disabled
- fix: link to the wrong download_attachment.php file in customer emails
- fix: "Submit as" button not working with Ticket Formatting set to Rich Text

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Changes in 3.5.2 - 12th January 2025
- you can now copy the customer email and IP address when viewing details from admin ticket
- when submitting a ticket from admin panel, the category assign settings are now used to select default owner
- added ticket subject tag for use in canned responses
- provide a way for customers to change their preferred default language
- fix: query searches by customer in...

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Changes in 3.5.3 - 8th March 2025
- fix: improper customer handling when emails are not required
- fix: time worked not updated when submitting notes in a special case
- fix: passing null instead of a string to some functions is depreciated
- updated TinyMCE to 7.7.1 for better mobile performance

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