1. Huge improvements on Live Chat:
- Attractive and feature-rich design.
- Browser notification and sound notification for new message received.
- Canned response. (Generate and store responses for instant sending)
- Attach file (Send file, image, video, audio on Live Chat).
- Record voice or sound and send on Live Chat.
- System messages and notifications for adding and removing labels and sequences.
- Mark a message to read, unread, archived and unarchived.
- Return to the dashboard from the live chat with just one click.
- Smooth reloading of the Live Chat window for updating messages.
2. Flow Builder Improvements:
- No more “Trigger keyword” component. Trigger keywords can be added right on the Start Bot Flow.
- Postback terms are eliminated for an easier bot building experience.
- Add an existing flow on button and quick reply.
- A Sequence message campaign can be assigned from the Start Bot Flow.
Previously, it was possible only on a button.
- Unsubscribe from sequence automatically from the bot itself.
Unsubscribe from sequence options are on the Start Bot Flow and on the button.
- Conditions can be used anywhere on the bot.
- Added Carousel and button components for Instagram bot.
3. Bot Reply Improvements:
- Duplicate and copy a bot to another Facebook page.
- Export and import bot Flows.
4. Separate menus for Messenger and Instagram have been added, eliminating the need for toggling back and forth.
5. Social Media posting simplified:
- Only Facebook and Instagram posting features are available.
- Other social media posting features are removed for simplicity.
6. Team member add-on has been added.
- Create team role.
- Create team members and assign them to team role.
7. Search tool removed.
8. Scan inbox (Old subscriber synchronization) Removed from the Subscriber Manager.
