== Description ==
SupportCandy SLA module is designed to uphold service level agreements in WordPress support ticket systems, ensuring customer support queries are addressed within agreed-upon timeframes. This feature is critical in maintaining high customer service standards by enforcing SLA policies. It automatically escalates tickets close to breaching the set response times, ensuring prompt attention and resolution. The module allows for the customisation of SLA settings, enabling support teams to define different response times based on the priority or type of support ticket.
== Changelog ==
V 3.0.6 (07/12/2023)
- Fix: Removed uses of SQL_CALC_FOUND_ROWS, which is deprecated as of MySQL 8.0.17
