[ASK] Elementor problem (server error 403) when trying to save

bijay

Well-known member
Trusted Uploader
Sep 23, 2019
199
188
50
27
India
nametest.app
This error is usually caused by a lack of memory (to be sure, ask your hosting company to send you the PHP error logs of your server). When you experience this issue, one of these solutions might help:

  • Erase some sections in the page that you are trying to save and see if it enables you to perform the action (you can retrieve them by using the revision history of Elementor).
  • Increase the WP memory limit. You can fit the memory limit to our requirements and activate the debug mode of WordPress to check how many MB you need exactly. Although you can do it by yourself, it is preferable to contact your hosting provider for further assistance.
  • If the issue still occurs after increasing the memory, divide your work into a few templates and paste them into another page.
  • Sometimes, saving issues can happen when the admin-ajax.php script timeouts. You can know if it is the issue by checking the error messages appearing in your browser console. The error message, in this case, is Failed to load resource: the server responded with a status of 413. When you experience this problem, add the following directives to your .htaccess file to increase the dynamic timeout:
  • <IfModule mod_dtimeout.c> <Files ~ ".php"> SetEnvIf Request_URI "admin-ajax.php" DynamicTimeout=150 </Files> </IfModule>

  • This can also be due to parameters set on your server. For instance, HTTP/HTTPS conflicts. Adding an SSL certification to your site can solve the issue. Then you will have to change the URL of the site from your WP Dashboard in Elementor > Tools > Replace URL.
  • 403 error when attempting to update a page: This can be due to a security plugin such as WordFence and others. To sort this out, activate the learning mode of this plugin or contact their support. This issue can also be due to the firewall of your server so this has to be checked with your hosting company.
 

GuiltyConscience

Active member
Apr 8, 2020
163
53
28
somewhere in Canada
This error is usually caused by a lack of memory (to be sure, ask your hosting company to send you the PHP error logs of your server). When you experience this issue, one of these solutions might help:

  • Erase some sections in the page that you are trying to save and see if it enables you to perform the action (you can retrieve them by using the revision history of Elementor).
  • Increase the WP memory limit. You can fit the memory limit to our requirements and activate the debug mode of WordPress to check how many MB you need exactly. Although you can do it by yourself, it is preferable to contact your hosting provider for further assistance.
  • If the issue still occurs after increasing the memory, divide your work into a few templates and paste them into another page.
  • Sometimes, saving issues can happen when the admin-ajax.php script timeouts. You can know if it is the issue by checking the error messages appearing in your browser console. The error message, in this case, is Failed to load resource: the server responded with a status of 413. When you experience this problem, add the following directives to your .htaccess file to increase the dynamic timeout:
  • <IfModule mod_dtimeout.c> <Files ~ ".php"> SetEnvIf Request_URI "admin-ajax.php" DynamicTimeout=150 </Files> </IfModule>

  • This can also be due to parameters set on your server. For instance, HTTP/HTTPS conflicts. Adding an SSL certification to your site can solve the issue. Then you will have to change the URL of the site from your WP Dashboard in Elementor > Tools > Replace URL.
  • 403 error when attempting to update a page: This can be due to a security plugin such as WordFence and others. To sort this out, activate the learning mode of this plugin or contact their support. This issue can also be due to the firewall of your server so this has to be checked with your hosting company.
Ya I readed that on Elementor website.
So, I've tried Voelas 1.05 and Voelas 1.06 (same thing happen with these 2 versions).

Gived a try with Hello theme and Elementor work perfectly. I never had any problem on my side with wordpress site on my hosting (except with this Veolas theme).

So I give up, the theme look nice, but I cant work with....I need to present a Onepage this monday, so I have to find something and put the content in.
 

GuiltyConscience

Active member
Apr 8, 2020
163
53
28
somewhere in Canada
I just tested on my localhost and couldn't replicate your issue.
Thank for trying...so, I dont have any plugins like wordfence, modsecurity is disabled (but disabled or enabled change nothing).
Memory is at 256M.
I've tried many php version, many wp version too....
I deactivated every plugins one after one...and reactivate...no changes.
Everything work perfectly....but...when I try to save my work...I can't because error 403.

I really dunno what is the problem...and I had no idea.


Code:
== Server Environment ==
    Operating System: Linux
    Software: LiteSpeed
    MySQL version: MariaDB Server v10.3.22
    PHP Version: 7.3.16
    PHP Max Input Vars: 1200
    PHP Max Post Size: 3000M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

== WordPress Environment ==
    Version: 5.4
    Site URL: https://demo.mywebsite.com
    Home URL: https://demo.mywebsite.com
    WP Multisite: No
    Max Upload Size: 3 GB
    Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: fr-FR
    Timezone: 0
    Debug Mode: Inactive

== Theme ==
    Name: Voelas Child Theme
    Version: 1.0.1
    Author: Dan Fisher
    Child Theme: Yes
    Parent Theme Name: Voelas
    Parent Theme Version: 1.0.6
    Parent Theme Author: Dan Fisher

== User ==
    Role: administrator
    WP Profile lang: fr_FR
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.122 Safari/537.36

== Active Plugins ==
    Advanced Custom Fields
        Version: 5.8.9
        Author: Elliot Condon

    Advanced Custom Fields: Repeater Field
        Version: 2.1.0
        Author: Elliot Condon

    Cherry Live Demo Mods Switcher
        Version: 1.0
        Author: Cherry Team

    Contact Form 7
        Version: 5.1.7
        Author: Takayuki Miyoshi

    Custom Post Type UI
        Version: 1.7.4
        Author: WebDevStudios

    Elementor
        Version: 2.9.7
        Author: Elementor.com

    Elementor - Header, Footer & Blocks
        Version: 1.4.1
        Author: Brainstorm Force, Nikhil Chavan

    Elementor Pro
        Version: 2.9.3
        Author: Elementor.com

    Essential Addons for Elementor
        Version: 3.9.2
        Author: WPDeveloper

    Jet Data Importer
        Version: 1.2.0
        Author: Zemez

    JetWidgets For Elementor
        Version: 1.0.7
        Author: Crocoblock

    Max Mega Menu
        Version: 2.7.7
        Author: megamenu.com

    Rx Theme Assistant
        Version: 1.5.5
        Author: Rovadex

    Rx Theme Wizard
        Version: 1.0.0
        Author: Rovadex

    Slider Revolution
        Version: 6.2.2
        Author: ThemePunch


== Elements Usage ==
    
    page : 14
        button : 4
        heading : 4
        image : 2
        rx-theme-assistant-dynamic-button : 1
        rx-theme-assistant-dynamic-content : 2
        rx-theme-assistant-dynamic-meta : 15
        rx-theme-assistant-dynamic-post-image : 4
        rx-theme-assistant-dynamic-posts : 4
        rx-theme-assistant-dynamic-title : 4
        rx-theme-assistant-posts : 1
        rx-theme-assistant-search : 1
        rx-theme-assistant-services : 1
        text-editor : 2
    wp-post : 0
        button : 2
        heading : 2
        icon : 2
        rx-theme-assistant-dynamic-breadcrumbs : 2
        rx-theme-assistant-logo : 3
        rx-theme-assistant-tabs : 10
        social-icons : 2
        text-editor : 14
        wp-widget-maxmegamenu : 2
    wp-page : 21
        button : 21
        counter : 12
        divider : 7
        eael-feature-list : 1
        eael-progress-bar : 7
        heading : 140
        html : 3
        icon-box : 3
        icon-list : 1
        image : 8
        jw-contact-form-7 : 3
        jw-pricing-table : 9
        jw-subscribe-form : 5
        jw-testimonials : 4
        menu-anchor : 1
        rx-theme-assistant-banner : 11
        rx-theme-assistant-countdown-timer : 3
        rx-theme-assistant-dynamic-posts : 9
        rx-theme-assistant-logo : 1
        rx-theme-assistant-map : 2
        rx-theme-assistant-portfolio : 4
        rx-theme-assistant-search : 1
        rx-theme-assistant-services : 11
        rx-theme-assistant-table : 3
        rx-theme-assistant-tabs : 3
        slider_revolution : 2
        social-icons : 1
        text-editor : 77
        video : 3


== Log ==

I dunno if it can help someone to find where the problem can be...
 

GuiltyConscience

Active member
Apr 8, 2020
163
53
28
somewhere in Canada
OK...finally it seem the "home" page had too many things inside causing some problems.
I erased alot of contents and finally work perfectly.

Just had 1 little problem now.
A white blank section appear behind the header and my slider:

1587760397324.png

How I can remove this blank thing?
 

MrSam_1

Well-known member
Administrative
Trusted Seller
Dec 1, 2018
23,638
26,970
120
OK...finally it seem the "home" page had too many things inside causing some problems.
I erased alot of contents and finally work perfectly.

Just had 1 little problem now.
A white blank section appear behind the header and my slider:

1587760397324.png

How I can remove this blank thing?
Try checking the margin (or padding) settings for both those elements.

Sounds like it was a memory issue, but your values that you posted seem fine to me.
 

BNew99

Well-known member
Babiato Lover
Trusted Uploader
Apr 2, 2019
726
2,414
100
Glad to see you back on track. ;)
In my opinion, Elementor is worth the time you spend there. The more I digg the more I found.
 

GuiltyConscience

Active member
Apr 8, 2020
163
53
28
somewhere in Canada
Glad to see you back on track. ;)
In my opinion, Elementor is worth the time you spend there. The more I digg the more I found.
Yup I agree with you, it seem fun to use...but...give me hard time too.
As exemple, im trying to add text just bottom the picture (in a text bloc, and divide the total space by 3)...
I can't find that...
1587766102151.png
 

MrSam_1

Well-known member
Administrative
Trusted Seller
Dec 1, 2018
23,638
26,970
120
Yup I agree with you, it seem fun to use...but...give me hard time too.
As exemple, im trying to add text just bottom the picture (in a text bloc, and divide the total space by 3)...
I can't find that...
1587766102151.png
Use the inner section widget for that :)
 

tonyjaa

Member
Jan 25, 2020
84
50
18
shopcdkeys.com
Thank for trying...so, I dont have any plugins like wordfence, modsecurity is disabled (but disabled or enabled change nothing).
Memory is at 256M.
I've tried many php version, many wp version too....
I deactivated every plugins one after one...and reactivate...no changes.
Everything work perfectly....but...when I try to save my work...I can't because error 403.

I really dunno what is the problem...and I had no idea.


Code:
== Server Environment ==
    Operating System: Linux
    Software: LiteSpeed
    MySQL version: MariaDB Server v10.3.22
    PHP Version: 7.3.16
    PHP Max Input Vars: 1200
    PHP Max Post Size: 3000M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

== WordPress Environment ==
    Version: 5.4
    Site URL: https://demo.mywebsite.com
    Home URL: https://demo.mywebsite.com
    WP Multisite: No
    Max Upload Size: 3 GB
    Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: fr-FR
    Timezone: 0
    Debug Mode: Inactive

== Theme ==
    Name: Voelas Child Theme
    Version: 1.0.1
    Author: Dan Fisher
    Child Theme: Yes
    Parent Theme Name: Voelas
    Parent Theme Version: 1.0.6
    Parent Theme Author: Dan Fisher

== User ==
    Role: administrator
    WP Profile lang: fr_FR
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.122 Safari/537.36

== Active Plugins ==
    Advanced Custom Fields
        Version: 5.8.9
        Author: Elliot Condon

    Advanced Custom Fields: Repeater Field
        Version: 2.1.0
        Author: Elliot Condon

    Cherry Live Demo Mods Switcher
        Version: 1.0
        Author: Cherry Team

    Contact Form 7
        Version: 5.1.7
        Author: Takayuki Miyoshi

    Custom Post Type UI
        Version: 1.7.4
        Author: WebDevStudios

    Elementor
        Version: 2.9.7
        Author: Elementor.com

    Elementor - Header, Footer & Blocks
        Version: 1.4.1
        Author: Brainstorm Force, Nikhil Chavan

    Elementor Pro
        Version: 2.9.3
        Author: Elementor.com

    Essential Addons for Elementor
        Version: 3.9.2
        Author: WPDeveloper

    Jet Data Importer
        Version: 1.2.0
        Author: Zemez

    JetWidgets For Elementor
        Version: 1.0.7
        Author: Crocoblock

    Max Mega Menu
        Version: 2.7.7
        Author: megamenu.com

    Rx Theme Assistant
        Version: 1.5.5
        Author: Rovadex

    Rx Theme Wizard
        Version: 1.0.0
        Author: Rovadex

    Slider Revolution
        Version: 6.2.2
        Author: ThemePunch


== Elements Usage ==
   
    page : 14
        button : 4
        heading : 4
        image : 2
        rx-theme-assistant-dynamic-button : 1
        rx-theme-assistant-dynamic-content : 2
        rx-theme-assistant-dynamic-meta : 15
        rx-theme-assistant-dynamic-post-image : 4
        rx-theme-assistant-dynamic-posts : 4
        rx-theme-assistant-dynamic-title : 4
        rx-theme-assistant-posts : 1
        rx-theme-assistant-search : 1
        rx-theme-assistant-services : 1
        text-editor : 2
    wp-post : 0
        button : 2
        heading : 2
        icon : 2
        rx-theme-assistant-dynamic-breadcrumbs : 2
        rx-theme-assistant-logo : 3
        rx-theme-assistant-tabs : 10
        social-icons : 2
        text-editor : 14
        wp-widget-maxmegamenu : 2
    wp-page : 21
        button : 21
        counter : 12
        divider : 7
        eael-feature-list : 1
        eael-progress-bar : 7
        heading : 140
        html : 3
        icon-box : 3
        icon-list : 1
        image : 8
        jw-contact-form-7 : 3
        jw-pricing-table : 9
        jw-subscribe-form : 5
        jw-testimonials : 4
        menu-anchor : 1
        rx-theme-assistant-banner : 11
        rx-theme-assistant-countdown-timer : 3
        rx-theme-assistant-dynamic-posts : 9
        rx-theme-assistant-logo : 1
        rx-theme-assistant-map : 2
        rx-theme-assistant-portfolio : 4
        rx-theme-assistant-search : 1
        rx-theme-assistant-services : 11
        rx-theme-assistant-table : 3
        rx-theme-assistant-tabs : 3
        slider_revolution : 2
        social-icons : 1
        text-editor : 77
        video : 3


== Log ==

I dunno if it can help someone to find where the problem can be...
Hi, if you want your home page to work properly without removing any content , i suggest to increase max_allowed_packet for Mysql to 500
 

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