[Help] Infected by HEROSET

Prabowo · Aug 26, 2019

How to fix this?

That's my friend's files. He asked me for cleaning the virus infection and reinstalling the OS. I managed to clean the virus and reinstall Windows, but I can't fix the files. Does anyone want to share experiences on how to fix it?

Thanks in advanced.

TassieNZ · Aug 26, 2019

Unfortunately, once your files are encrypted with the Heroset extension, then your computer is infected with the STOP (DJVU) ransomware.

To the best of my knowledge, it’s not possible to recover the files encrypted by this ransomware, because the private key which is needed to unlock the encrypted files is only available if you pay for it.

You will find a ransom note on the Desktop usually ( _readme.txt).

Basically, if you have no backup, you are out of luck.

TassieNZ

Prabowo · Aug 26, 2019

TassieNZ said:
Unfortunately, once your files are encrypted with the Heroset extension, then your computer is infected with the STOP (DJVU) ransomware.

To the best of my knowledge, it’s not possible to recover the files encrypted by this ransomware, because the private key which is needed to unlock the encrypted files is only available if you pay for it.

You will find a ransom note on the Desktop usually ( _readme.txt).

Basically, if you have no backup, you are out of luck.

TassieNZ

That's too bad

TassieNZ · Aug 26, 2019

It you were running a proper anti-virus or Malwarebytes, it would have prevented the infection.

Prabowo · Aug 26, 2019

TassieNZ said:
It you were running a proper anti-virus or Malwarebytes, it would have prevented the infection.

Thank you for your advice.
I use Malwarebytes, ESET, and Bitdefender (depending on which license I got) for myself. Now I use Malwarebytes, with a 4-year license (student discount). My friend is using the free version of AVG, maybe it is rarely updated.

TassieNZ · Aug 26, 2019

AVG is pretty crap from my point of view. I'd never use it on a clients computer.

Is his Windows x86 or x64? I'll PM something soon.

tisna98 · Aug 26, 2019

Pakai Windows 10 dengan windows defendernya udah cukup aman dari Ransomware gan

Prabowo · Aug 26, 2019

TassieNZ said:
AVG is pretty crap from my point of view. I'd never use it on a clients computer.

Is his Windows x86 or x64? I'll PM something soon.

x64

tisna98 said:
Pakai Windows 10 dengan windows defendernya udah cukup aman dari Ransomware gan

terimakasih sarannya.

zen123 · Aug 26, 2019

Install bitdefender.. with total security licences.. after that enable whole setting.. with depth level..
Specially set full mode ransomeware setting..

Just start scan with depth level. It may takes a long time..

After scanning bitd shows all type of ransomeware virus... And now remove with carefully..

May be you got safe again with free of vrs

unicorn · Aug 26, 2019

maybe this article can help you

Code:

https://cfoc.org/heroset-ransomware-files-how-to-remove-restore-data/

Prabowo · Aug 26, 2019

zen123 said:
Install bitdefender.. with total security licences.. after that enable whole setting.. with depth level..
Specially set full mode ransomeware setting..

Just start scan with depth level. It may takes a long time..

After scanning bitd shows all type of ransomeware virus... And now remove with carefully..

May be you got safe again with free of vrs

Ransomware was destroyed by Malwarebyte.

unicorn said:
maybe this article can help you

Code:

https://cfoc.org/heroset-ransomware-files-how-to-remove-restore-data/

no one succeeded.

zen123 · Aug 26, 2019

Bro try at least one time install bitdefender total security with safe mode..Purchase key from Amazon at a very affordable price.. like less than $10.. for 1 year with total security

Prabowo · Aug 26, 2019

zen123 said:
Bro try at least one time install bitdefender total security with safe mode..Purchase key from Amazon at a very affordable price.. like less than $10.. for 1 year with total security

Thanks, i'll give a try.

zen123 · Aug 26, 2019

Here is screenshot why I tell you to use Bitdefender.

ANother Here

Prabowo · Aug 27, 2019

zen123 said:
Here is screenshot why I tell you to use Bitdefender.

ANother Here

How to remedies?

zen123 · Aug 27, 2019

read the guidelines of bitdefender.. its a long process. so read Bitdefender article. or go to Bitdefender central URL and then log in and then contact by contacting us... they will guide properly..
thanks

zen123 · Aug 27, 2019

Or search a video on youtube for your problem with the keyword "How I can recover HERO SET ransomware through Bitdefender"

Don't go wast time for Norton, avg, avast.

Bitdefender is a way where you can go to shoutout your problem.

Prabowo · Aug 27, 2019

zen123 said:
read the guidelines of bitdefender.. its a long process. so read Bitdefender article. or go to Bitdefender central URL and then log in and then contact by contacting us... they will guide properly..
thanks

...its a long process

TheViking · Aug 27, 2019

I'm pretty sure you need to have Bitdefender (or any else) installed before the attack to be able restoring your files .

Prabowo · Aug 27, 2019

promonde said:
I'm pretty sure you need to have Bitdefender (or any else) installed before the attack to be able restoring your files .

That was exactly what i thought. But maybe i should try contact Bitdefender support to ask like @zen123 said.

[Help] Infected by HEROSET

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Bypass All the resource restrictions/Password/Key? Read here!
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Bypass All the resource restrictions/Password/Key? Read here!
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