Kayako Fusion Helpdesk 4.93.13

vezu

Member

Sep 16, 2020

38

26

18

• Oct 16, 2020

• #41

after installing on an online server, I can't login via the admin url.
I followed all the steps in the install steps.txt file but in the kayoko.sql file I only found a localhost line and as you can see in the image url after logging in it redirects me to a localhost url. Can you help me?

 

vezu

Member

Sep 16, 2020

38

26

18

• Oct 16, 2020

• #42

I managed to fix the error, whoever has this problem use notepad ++ and not the windows notepad because for some reason it doesn't 'find' all localhost but notepad ++ finds it and you can replace it.

NOTE: it is to replace the entire line (http: // localhost / kayokotest /) with your URL example> https: // YOUR SITE.COM/Your- folder

 

• 

Reactions: mader

Teyrab

Active member

Banned User

Jan 31, 2020

204

112

43

Canada

• Oct 26, 2020

• #43

Thanks for sharing this great script
But I have a problem

ERROR: Product file version (4.93.13) does not match with the database version (). Please run the upgrade script to ensure that the product is up to date.

For more information please contact the kayako support at https://my.kayako.com

 

sundar50000

Active member

Apr 30, 2020

757

208

43

India

• Nov 4, 2020

• #44

sundar50000 said:

Why Kayako mobile app live support not working with my url? please advise

Click to expand...

please advise someone

 

R

raymond8808

New member

Jan 19, 2019

1

0

1

• Nov 9, 2020

• #45

There's warning occur using cPanel to install

Warning: require_once(/home/server/public_html/support/__swift/../vendor/autoload.php): failed to open stream: No such file or directory in /home/server/public_html/support/__swift/swift.php on line 16

Fatal error: require_once(): Failed opening required '/home/server/public_html/support/__swift/../vendor/autoload.php' (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/server/public_html/support/__swift/swift.php on line 16

 

N

Nicolas75

New member

Nov 4, 2020

8

0

1

• Nov 10, 2020

• #46

no working mean..
I see no design I am in HTTPS

as soon as I try to connect I have an error with a link in localhost ..
your system is not working

 

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N

Nicolas75

New member

Nov 4, 2020

8

0

1

• Nov 10, 2020

• #47

I postpone ..
the stuff is not nulled or reliable too much hassle .. not work with HTTPS ..

 

N

Nicolas75

New member

Nov 4, 2020

8

0

1

• Nov 10, 2020

• #48

I reported your messy resource is not working! there is a TEST folder in the files ... when published a resource tried to clean up! ... in any case it's diu brcollage there is nothing nulled there ... I pointed out to the administrator that kind of resources should not be here.

 

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DJJigsaw

Active member

Nov 10, 2020

255

137

43

• Nov 10, 2020

• #49

You need a valid SSL in order to do https, as for things not loading, that's due to URLs not properly set or invalid. I will be testing it out shortly after getting home from work, but I will confirm or not if it works properly.

 

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Reactions: Nicolas75

N

Nicolas75

New member

Nov 4, 2020

8

0

1

• Nov 10, 2020

• #50

I am a developer not nothing to do with the SSL the images are due to a link in the files it is the guy who added a localhost in a file I don't know or who is loading .. you have to find the file or you can change or enabled https on the script .. this problem occurs when a file is incorrectly configured.

The author is just a Sunday handyman who knows nothing .. he is not nulled a script leaves TEST files do not try ..

it might work if i could find this php file or i need to replace localhost with my HTTPS link except i can't find it.

 

DJJigsaw

Active member

Nov 10, 2020

255

137

43

• Nov 10, 2020

• #51

I just did some work and I got it working like easy once I did the setup folder from another version, but it still installed and is working fine for me. I think it's a matter of end consumer who didn't do it right.

I will provide proof I was able to get it working, but mine is a live production location that I will be using. Please allow me 1.5 hours for images to show it's the version from here.

 

• 

Reactions: mader and Nicolas75

N

Nicolas75

New member

Nov 4, 2020

8

0

1

• Nov 10, 2020

• #52

yes .. sent me the changes .. I will correct it myself ..

This version is not clear ...
Is there a TEST folder with a setup? it seems to me that there is an install step on this script .. except that it is badly done .. badly explained ..

 

DJJigsaw

Active member

Nov 10, 2020

255

137

43

• Nov 10, 2020

• #53

Sorry on the delay. Alright, let me add in the setup folder that I had used. Also here is a picture of it being used live on project that I am going to be using it with.

What I did was simply upload this setup folder to the location of where my Kayako is going to be used then went to https://support.mydomain.ltd/setup/ and then it gave me the install screen and I had installed. Now before you can do that go to the _swift folder then the config folder and then edit the config.php file so it can load the tables into the database that you want to use.

If you have any issues, let me know and I work with you to get it installed and working.

 

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Aceee

Active member

Oct 11, 2020

128

35

28

• Nov 16, 2020

• #54

HTTP ERROR 500 on me

 

Aceee

Active member

Oct 11, 2020

128

35

28

• Nov 16, 2020

• #55

 

Aceee

Active member

Oct 11, 2020

128

35

28

• Nov 16, 2020

• #56

I followed the steps. I install it to my /help/ folder (because i have a present cms)

 

DJJigsaw

Active member

Nov 10, 2020

255

137

43

• Nov 18, 2020

• #57

I can help with remotepc if your wanting help on it and make sure it's working as I have done

 

N

naderahmed10x

New member

Nov 29, 2020

23

1

3

• Dec 6, 2020

• #58

starliner said:

I tested admin login too.

do you trying to login right URL?

Click to expand...

Hello I Got Errors On Admin Panel can you help me please ?

 

N

naderahmed10x

New member

Nov 29, 2020

23

1

3

• Dec 6, 2020

• #59

starliner said:

Its working without any problem. Tested again

Read carefully install steps

Click to expand...

i found in admin panel and this errors help me please !

 

Last edited: Dec 7, 2020

DJJigsaw

Active member

Nov 10, 2020

255

137

43

• Dec 7, 2020

• #60

naderahmed10x said:

i found in admin panel and this errors help me please !

Click to expand...

Do you still need help? if so let me know and I can work with you on getting it working as it's working on my project that I am using it for without fails. Also I am using my dedicated server, so I can easily be sure it's working on a live production too.