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hiitsjb1

Active member
Aug 8, 2019
493
110
43
digitalive.world
Hi @geekypixal ,
can you please check and resolve or fix the issue
still waiting response from your side to resolve this ticket already more than 2 days this ticket is still in processing.

Ticket Information
#202001M-223 - i want to transfer my old website with all data or content to my Ruu.cloud hosting account
In Progress
Department
Technical Team
Submitted
19/01/2020 (22:50)
Last Updated
2 days ago
Priority
Medium

waiting your positive response


Best Regards
jabran
 
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geekypixal

Active member
Sep 3, 2019
622
232
43
Hi @geekypixal ,
can you please check and resolve or fix the issue
still waiting response from your side to resolve this ticket already more than 2 days this ticket is still in processing.

Ticket Information
#202001M-223 - i want to transfer my old website with all data or content to my Ruu.cloud hosting account
In Progress
Department
Technical Team
Submitted
19/01/2020 (22:50)
Last Updated
2 days ago
Priority
Medium

waiting your positive response


Best Regards
jabran

It's not normal cpanel to cpanel transfer. We do cpanel transfer within 1 hour. But custom panel to cpanel transfer needs to transfer file one by one with the exact file path. :) I'll update you by mail within few time.
 
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hiitsjb1

Active member
Aug 8, 2019
493
110
43
digitalive.world
It's not normal cpanel to cpanel transfer. We do cpanel transfer within 1 hour. But custom panel to cpanel transfer needs to transfer file one by one with the exact file path. :) I'll update you by mail within few time.

Hi @geekypixal ,
if Cpanel to Cpanel transfer 1 hour and then custome panel should be 1 day more then enough just 2 files but there is more then 2 days and still nothing.

1-My SQL Database File
2-Data content Zip File

can you please let me know how much data and files are transfer in 2 days ?

nothing transfer yet anything ?
 
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geekypixal

Active member
Sep 3, 2019
622
232
43
Hi @geekypixal ,
if Cpanel to Cpanel transfer 1 hour and then custome panel should be 1 day more then enough just 2 files but there is more then 2 days and still nothing.

1-My SQL Database File
2-Data content Zip File

can you please let me know how much data and files are transfer in 2 days ?

nothing transfer yet anything ?

I'll send you detailed report to your ticket :)
 
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geekypixal

Active member
Sep 3, 2019
622
232
43
Hello,

We have scheduled a very important server upgrade on "SuperMan" server node on 20/01/2020. The scheduled upgrade about to executive within next few minutes. You can see the statement on here .

In this upgrade, we wish to do,

Add additional Intel® Xeon® Processor E5-2630 v4
Upgrade the RAM with additional 64GB - REG ECC
Upgrade the Storage with additional 1440GB NVMe ( Intel® Optane™ SSD 900P Series )
Add new 10 Gbit/s port connectivity

Estimated duration: 30 Minutes to 2 Hours


An urgent maintenance needs to take place on the host system and the server will not be reachable during the maintenance.

We apologize for the inconvenience and for the interruption. But the service upgrade is the main thing to maintain our quality service and support relations with you.

Thanks for your kind understanding.!
 
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hiitsjb1

Active member
Aug 8, 2019
493
110
43
digitalive.world
I'll send you detailed report to your ticket :)

Ticket Information
#202001M-223 - i want to transfer my old website with all data or content to my Ruu.cloud hosting account

In Progress
Department
Technical Team
Submitted
19/01/2020 (22:50)
Last Updated
2 days ago
Priority
Medium


any update ?

waiting .................................... 😕
 

iLegend

Active member
Sep 24, 2019
184
62
28
Ticket Information
#202001M-223 - i want to transfer my old website with all data or content to my Ruu.cloud hosting account

In Progress
Department
Technical Team
Submitted
19/01/2020 (22:50)
Last Updated
2 days ago
Priority
Medium


any update ?

waiting .................................... 😕

Why you still keeping post such a thing in this thread! I also have a problem and still didn't get the answer, Don't send your tickets here please be patient. You Are Not The ONLY user that they have.
 

geekypixal

Active member
Sep 3, 2019
622
232
43
Hello,

We have scheduled a very important server upgrade on "SuperMan" server node on 20/01/2020. The scheduled upgrade about to executive within next few minutes. You can see the statement on here .

In this upgrade, we wish to do,

Add additional Intel® Xeon® Processor E5-2630 v4
Upgrade the RAM with additional 64GB - REG ECC
Upgrade the Storage with additional 1440GB NVMe ( Intel® Optane™ SSD 900P Series )
Add new 10 Gbit/s port connectivity

Estimated duration: 30 Minutes to 2 Hours


An urgent maintenance needs to take place on the host system and the server will not be reachable during the maintenance.

We apologize for the inconvenience and for the interruption. But the service upgrade is the main thing to maintain our quality service and support relations with you.

Thanks for your kind understanding.!


Server Upgrade successfully done now :)
 

hiitsjb1

Active member
Aug 8, 2019
493
110
43
digitalive.world
Ticket Information
#202001M-223 - i want to transfer my old website with all data or content to my Ruu.cloud hosting account

In Progress
Department
Technical Team
Submitted
19/01/2020 (22:50)
Last Updated
2 days ago
Priority
Medium


any update ?

waiting .................................... 😕


Hi @geekypixal , :(
why you are not updating yet ?
i didnt get any response from ticket support and your online support almost dead no one replying even waiting after 1 or 2 hours and you are still not updating yet
 
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geekypixal

Active member
Sep 3, 2019
622
232
43
Hi @geekypixal , :(
why you are not updating yet ?
i didnt get any response from ticket support and your online support almost dead no one replying even waiting after 1 or 2 hours and you are still not updating yet


Server administrator said file paths been corrected and your iPage backup files uploading to RuuCloud
 
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Reactions: hiitsjb1
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