Kayako Fusion Helpdesk

Kayako Fusion Helpdesk 4.93.13

No permission to download

dezigna

Member
May 18, 2020
65
25
18
If you are unable to do so it must be permission errors. Make sure the template files are writable.
 

jay007

New member
Feb 7, 2021
18
4
3
Hi, I downloaded the latest file. It installed ok and the checklist was all ok. I copied the keygen.php to the root directory but the file won't open. I just get a HTTP ERROR 500. I also tried on a local pc with Laragon installed just to see if it would work but get Fatal error: Uncaught Error: Call to undefined function mcrypt_get_iv_size() in . Could someone post instructions as there is no instruction in the file I downloaded? What version of PHP is required for the keygen to run?
 
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fuzz666

New member
Dec 5, 2019
2
0
1
@DJJigsaw This topic rocks! I've spent the best part of 2 days trying to get it to work before I came across this topic and now it's solved in no time at all!

I switched to PHP 7.1.33 to install as I seem to recall in one of your posts you advised to do this...now it's installed can I switch it to PHP 7.4.16?

Also I have lots of missing images/icons and when browsing to:

__swift/themes/__cp/images/icon_template.gif

I get a 403 error? Any ideas?
 
Last edited:

DJJigsaw

Active member
Nov 10, 2020
255
137
43
@DJJigsaw This topic rocks! I've spent the best part of 2 days trying to get it to work before I came across this topic and now it's solved in no time at all!

I switched to PHP 7.1.33 to install as I seem to recall in one of your posts you advised to do this...now it's installed can I switch it to PHP 7.4.16?

Also I have lots of missing images/icons and when browsing to:

__swift/themes/__cp/images/icon_template.gif

I get a 403 error? Any ideas?

no PHP 7.4 isn't supported yet and you will get lots of errors, so just 7.3 works fine for now. Glad I could help you out as I had to solve a lot of it myself until I could be able to make it possible for others to be able to make it work right away.
 

DJJigsaw

Active member
Nov 10, 2020
255
137
43

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