please help me WP site is down

G

gg786

Active member

Jun 2, 2020

197

28

28

• Feb 17, 2021

• #1

hi all Seniors,

I have an issue that one of my created site is down http://www.hikariinternational.com/ I have changed the index.php there is no change I have removed whole plugin folder and no change I have now restored all plugin folder but still, no change can anyone tell me how to fix this issue.

Thanks

PS. All subdomains are working fine on the same hosting but in different folders.

 

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #2

What is the errors in the error report?

 

G

gg786

Active member

Jun 2, 2020

197

28

28

• Feb 17, 2021

• #3

tinytim said:

What is the errors in the error report?

Click to expand...

This page isn’t working
hikariinternational.com is currently unable to handle this request.


HTTP ERROR 500

 

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #4

Could your server have updated your PHP version?

What version are you running for that domain?

 

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #5

That is not an error report. You need to check your error logs to see the error and the time and date stamps for the errors.

 

G

greatdyoung

New member

Sep 28, 2019

12

3

3

• Feb 17, 2021

• #6

It will be back soon.
Sometimes, it happens due to high server traffic.
I guess you are using shared hosting.

 

G

gg786

Active member

Jun 2, 2020

197

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28

• Feb 17, 2021

• #7

tinytim said:

What version are you running for tha

Click to expand...

I don't know about this but all the other subdomains are working fine on the same server

 

G

gg786

Active member

Jun 2, 2020

197

28

28

• Feb 17, 2021

• #8

greatdyoung said:

It will be back soon.
Sometimes, it happens due to high server traffic.
I guess you are using shared hosting.

Click to expand...

yes I am using shared hosting
but the problem since more than 7 hours how long it will take to resolve?

 

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #9

a 500 server error can be many things.

did you change it back to the way it was?

 

Aceee

Active member

Oct 11, 2020

128

35

28

• Feb 17, 2021

• #10

Try checking .htaccess it might solve your problem

 

• 

Reactions: tinytim

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #11

Aceee said:

Try checking .htaccess it might solve your problem

Click to expand...

I agree. without knowing the specific error this would be another place I would check.

Next I would apply the latest backup of the site you have.

 

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #12

when you do get it back up. Use WP Clone (free version available) and before any modifications or theme and plugin updates save a clone of the site so you can roll back if your changes effect your site badly.

 

G

gg786

Active member

Jun 2, 2020

197

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28

• Feb 17, 2021

• #13

# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress


# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>

# END Wordfence WAF

# php -- BEGIN cPanel-generated handler, do not edit
# This domain inherits the “PHP” package.
# php -- END cPanel-generated handler, do not edit

 

G

greatdyoung

New member

Sep 28, 2019

12

3

3

• Feb 17, 2021

• #14

Message your hosting provider. They will fix it.

 

G

gg786

Active member

Jun 2, 2020

197

28

28

• Feb 17, 2021

• #15

gg786 said:

# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress


# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>

# END Wordfence WAF

# php -- BEGIN cPanel-generated handler, do not edit
# This domain inherits the “PHP” package.
# php -- END cPanel-generated handler, do not edit

Click to expand...

this is htaccess file what to change in it

 

G

gg786

Active member

Jun 2, 2020

197

28

28

• Feb 17, 2021

• #16

i also have another .htaccess file there with the name of .htaccess.cpmh1140


# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

 

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #17

Did you recently add wordfence?

 

G

gg786

Active member

Jun 2, 2020

197

28

28

• Feb 17, 2021

• #18

tinytim said:

Did you recently add wordfence?

Click to expand...

not recently but it is too old

 

T

tinytim

Member

Jun 24, 2018

46

4

8

• Feb 17, 2021

• #19

The second one is a backup of the one you had before allowing wordfence to write a new htaccess file. You can rename the current .htaccess to .htaccess.test and rename the other one back to .htaccess to see if that fixes your issue.

 

Aceee

Active member

Oct 11, 2020

128

35

28

• Feb 17, 2021

• #20

Try to remove that wordfence codes and disable all plugins and themes