please help me WP site is down

tinytim · Feb 17, 2021

IOn your cpanel there is a area called errors. (red icon) in there it should show the latest errors your server is showing. copy here only the latest few errors.

remka7035 · Feb 17, 2021

gg786 said:
# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>

# END Wordfence WAF

# php -- BEGIN cPanel-generated handler, do not edit
# This domain inherits the “PHP” package.
# php -- END cPanel-generated handler, do not edit

follow this steps this guy gives you a solution

gg786 · Feb 17, 2021

[Wed Feb 17 11:13:10.993765 2021] [authz_core:error] [pid 910763:tid 22504607024896] [client 5.31.9.147:3801] AH01630: client denied by server configuration: /home2/hikariinternatio/public_html/error_log
[Wed Feb 17 11:13:08.950490 2021] [authz_core:error] [pid 910762:tid 22504476747520] [client 39.50.135.213:54114] AH01630: client denied by server configuration: /home2/hikariinternatio/public_html/error_log
[Wed Feb 17 11:09:08.548421 2021] [:error] [pid 910759:tid 22504613328640] [client 5.31.9.147:23315] File does not exist: /home2/hikariinternatio/public_html/index.php, referer: https://hikariinternational.com/
[Wed Feb 17 11:09:07.413440 2021] [:error] [pid 910759:tid 22504663758592] [client 5.31.9.147:23315] File does not exist: /home2/hikariinternatio/public_html/index.php, referer: https://hikariinternational.com/
[Wed Feb 17 11:07:35.797499 2021] [:error] [pid 910763:tid 22504611227392] [client 5.31.9.147:3003] File does not exist: /home2/hikariinternatio/public_html/index.php, referer: https://hikariinternational.com/
[Wed Feb 17 11:07:25.759665 2021] [:error] [pid 910763:tid 22504531379968] [client 5.31.9.147:35842] File does not exist: /home2/hikariinternatio/public_html/index.php, referer: http://hikariinternational.com/
[Wed Feb 17 11:07:10.171719 2021] [:error] [pid 910762:tid 22504506164992] [client 39.50.135.213:53914] File does not exist: /home2/hikariinternatio/public_html/index.php, referer: http://hikariinternational.com/
[Wed Feb 17 11:06:51.884431 2021] [:error] [pid 910763:tid 22504611227392] [client 5.31.9.147:2922] File does not exist: /home2/hikariinternatio/public_html/index.php, referer: https://hikariinternational.com/
[Mon Feb 15 14:41:21.881205 2021] [:error] [pid 823351:tid 22504541886208] [client 173.252.83.10:49330] SoftException in Application.cpp:630: Could not execute script "/home2/hikariinternatio/shop.hikariinternational.com/index.php"

tinytim · Feb 17, 2021

Well you need to put your index.php file back that you said you removed for first step.

gg786 · Feb 17, 2021

Latest suexec error log messages:

2021-02-17 11:30:26]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: redirect.cgi
[2021-02-17 11:10:25]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: redirect.cgi
[2021-02-17 10:54:43]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: redirect.cgi
[2021-02-17 10:53:55]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: redirect.cgi
[2021-02-17 01:45:01]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: suspendedpage.cgi
[2021-02-16 16:35:44]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: suspendedpage.cgi
[2021-02-15 12:17:04]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: suspendedpage.cgi
[2021-02-14 07:00:59]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: suspendedpage.cgi
[2021-02-13 02:56:00]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: suspendedpage.cgi
[2021-02-12 05:13:31]: uid: (1208/hikariinternatio) gid: (1209/hikariinternatio) cmd: suspendedpage.cgi

gg786 · Feb 17, 2021

tinytim said:
Well you need to put your index.php file back that you said you removed for first step.

yes I have restored the file already

tinytim · Feb 17, 2021

did you change the htaccess contents? Did you remove this?

# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
Order deny,allow
Deny from all
</IfModule>
</Files>

# END Wordfence WAF

tinytim · Feb 17, 2021

The last two errors reference authz_core in them.

I think if you remove the wordfence htaccess code it may fix your issue.

tinytim · Feb 17, 2021

This should be the only thing in your .htaccess file to see if that fixes your issue.

# BEGIN WordPress
# The directives (lines) between `BEGIN WordPress` and `END WordPress` are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

# php -- BEGIN cPanel-generated handler, do not edit
# This domain inherits the “PHP” package.
# php -- END cPanel-generated handler, do not edit

tinytim · Feb 17, 2021

Then if that doesn't fix your issue.

First remove the wordfence plugin from your plugins folder and visit your site to see if that corrects your issue.

If not, then download a backup of each plugin one at a time and remove the plugin from the plugins folder and visit your site to see if it comes back up. If it comes back up then the last plugin you removed may be the plugin causing the issues.

gg786 · Feb 17, 2021

tinytim said:
Then if that doesn't fix your issue.

First remove the wordfence plugin from your plugins folder and visit your site to see if that corrects your issue.

If not, then download a backup of each plugin one at a time and remove the plugin from the plugins folder and visit your site to see if it comes back up. If it comes back up then the last plugin you removed may be the plugin causing the issues.

No there is nothing working I have changed the .htaccess file I have removed the worfence folder from wp-content folder but the site is still down.

tinytim · Feb 17, 2021

Did you remove all the other plugins?

gg786 · Feb 17, 2021

yes i removed but now i restore all of them but still not working

tinytim · Feb 17, 2021

Sorry I couldn't figure it out. You will need to apply your most recent backup you made prior to adding the latest plugin to your site. If you didn't make any backups please read my earlier post with a suggested plugin.

gg786 · Feb 17, 2021

tinytim said:
Sorry I couldn't figure it out. You will need to apply your most recent backup you made prior to adding the latest plugin to your site. If you didn't make any backups please read my earlier post with a suggested plugin.

Thank you very much for your time and effort for quick replying my issue right now I will search the solution if I could not found I have install Wordpress and remake the whole site.

r0manas · Feb 17, 2021

gg786 said:
Thank you very much for your time and effort for quick replying my issue right now I will search the solution if I could not found I have install Wordpress and remake the whole site.

There is no need to remake all site you can do a database backup

also one way to make sure everything works as intended you can install wordpress locally or on some free hosting and free domain from freenom then import your backup and see if it works

Owners · Feb 17, 2021

If a server you;re on does not reply back to you instantly or within a few minutes, consider switching to someone who does.

Aeqloss · Feb 17, 2021

In the main directory there is a file called wp-config.php. Comment out the top line there, and add the rest to your wp-config.php file to get more detailed error reporting from your WordPress site.
Make it look like below. This should enable front page errors. After saving wp-config.php file, refresh main page. Write here what is the printed out error.

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

IceyBurg · Feb 17, 2021

You can contact support and they'll help you. I think they'll restore the most recent backup for your site if you're okay with that.

Or,
You can increase your PHP memory limit by adding the following line to the wp-config.php file:define('WP_MEMORY_LIMIT', '64M');

Hope this helps! Good luck

Taindo · Feb 19, 2021

Hi, what is the size of your wp-load.php file ? if its 0 you should replace it (or just copy the code from another wp-load.php)

Good luck

please help me WP site is down

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Bypass All the resource restrictions/Password/Key? Read here!
Read Before submitting Resource Read here!
Support Our Work By Donating Click here!

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Bypass All the resource restrictions/Password/Key? Read here!
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