The 5.7.1 seems to work, under PHP7.4, but the demo importer does not show the latest New pre-built demos:
That to me sounds more like it is an issue for their own devs and not anything nulled wise, especially given that support post, we need to see their response.
Also, I get the same issue with regards to the ajax popup on my local and that is running latest PHP v8.2.3, whereas test on sandboxes and it works fine, although the sandboxes I use are auto set for PHP v7.4.29 and v7.4.30 and I too don't get the Electronic Store showing. (Double checked on fresh sandbox now to just check again).
If the new theme demos were working fine for genuine purchased users and not for nulled version users only, then that would be an issue until the nulled version has it's demo content updated with the new demo imports.
However, as it is happening to both genuine and nulled users, I would say that there is an issue with the theme that their own devs need to fix, with the fact that running with the latest PHP v8.
I am not bothering checking again with a lower version of PHP as
@mml has mentioned previously as it looks to be a common issue for all.
I had the same problem on a recent installation, so I opted to change the Theme. BTW I have also a regular TheGem licence and all works perfectly.
You say it works for you with genuine, however what PHP version are you using yourself and does the demos mentioned in the support post show for you or not in the genuine theme version?
I dont understand my friend what exactly you do?
To get it to run fine without issues, if you have access to your WordPress setup you can simply change your PHP back to v7.4 or lower, as mentioned in previous post from
@mml
You can get PHP from here:
PHP is a popular general-purpose scripting language that powers everything from your blog to the most popular websites in the world.
www.php.net
Along with previous releases from here:
PHP is a popular general-purpose scripting language that powers everything from your blog to the most popular websites in the world.
www.php.net
Finally, this won't make a difference to the popup happening, however make sure that your own WordPress settings are over the requested amount for any theme or plugin that you use.
Like The Gem settings here:
codexthemes.ticksy.com